ChatGrid
ChatGrid
Platform Overview

A Complete Operating System for
WhatsApp Commerce.

We've packed everything you need: AI sales agents, team inboxes, checkout links, and broadcast marketing, all in one unified platform.

Knowledge AI
Visual Flows
Digital Store
Team CRM

Knowledge Base

Training Status: Active

Product_Catalog_2024.pdf

PDF Document124k tokens

https://myshop.com/faq

Website URL12k tokens

Support_Scripts.txt

Text File45k tokens

Simulator
Do you offer free shipping on the Pro model?
Yes! All Pro models come with free express shipping worldwide. Delivery typically takes 3-5 business days.
RAG Technology

Teach the AI your
entire business.

Most chatbots hallucinate. Ours cites its sources. Simply upload your PDFs, websites, and price lists. The Knowledge Engine indexes everything and gives your AI encyclopedic knowledge of your products.

Semantic Search

The AI understands context, not just keywords. It knows that "How much is the big one?" refers to the XL size you mentioned earlier.

Confidence Scored

Every answer is rated for accuracy. If the AI isn't 99% sure, it seamlessly hands off to a human agent.

Multi-Format Ingestion

It reads messy formatting, complex tables, and technical specs from your documents effortlessly.

Drag. Drop.
Automate logic.

Build complex conversation flows without writing code. Route support queries, qualify leads, or run surveys using our intuitive node-based editor.

  • Conditional branching (If/Else)
  • API integrations (Webhooks)
  • Delay & Randomizer nodes
  • A/B Testing logic
Trigger

Incoming Message

Contains keywords: "Quote", "Price"

Logic

Check User Segment

VIP
New

Zero-Friction
WhatsApp Store.

Don't force customers to a slow website. Your entire catalog lives inside WhatsApp. Browsing, cart management, and payment happen in the chat stream.

Supported Payment Methods

VisaMastercardPayPalStripeApple Pay
New

Summer Linen Shirt

R899

Technical Trousers

R1,250
2

Total

R2,149.00

One Inbox. Entire Team.

Stop sharing a single phone. Connect unlimited agents to one WhatsApp number. Assign chats, add internal notes, and track resolution times.

JD

John Doe

Active now

Today
JD

Hi, I need help with my recent order.

Internal Note • Sarah (Manager)

Customer is a VIP. Check inventory for item #883 before replying.

You

Sure John, let me check that for you right away!

High ROI Marketing

Broadcasts with
98% Open Rates.

Email is dead. Send promotional offers, newsletters, and product drops directly to your customers' lock screens. Segment your audience and watch the sales roll in.

98%

Open Rate

45%

Conversion

Active Campaign

Summer Flash Sale

Live Sending

Real-Time Feed

JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now
JD

John Doe clicked 'Buy Now'

Just now

Ready to
Scale?

Join 5,000+ businesses using ChatGrid to dominate on WhatsApp.